AI courses to scale your support without hiring.
Response drafting, template libraries, ticket triage — step-by-step courses on using ChatGPT to handle more tickets with the same team.
Professionals at these companies learn with us
Your queue grows faster than your team can handle
Response times are too slow
Customers expect near-instant replies but crafting thoughtful, accurate responses takes time. AI drafts professional responses in seconds that you refine and send.
Repetitive tickets drain your team
80% of support tickets are variations of the same 20 questions. AI-powered templates and auto-responses handle the routine so your team focuses on complex issues.
Knowledge bases are hard to maintain
Your help docs are outdated, scattered, and hard to search. AI tools generate and update knowledge base articles from resolved tickets automatically.
Scaling support is expensive
Hiring and training new agents takes months and costs thousands. AI tools let existing teams handle 2-3x the ticket volume without burning out.
Before AI vs. after AI
Email response drafting: 15 min per thoughtful reply
Knowledge base articles: Weeks of writing from scratch
Handling ticket surges: Hire temps or burn out the team
Summarizing long threads: 10 min reading 15+ messages
Email response drafting: 2 min with AI + review
Knowledge base articles: AI generates from resolved tickets
Handling ticket surges: AI templates scale instantly
Summarizing long threads: 3-sentence AI summary
What you’ll learn to do
Draft customer responses instantly
ChatGPTPaste a customer complaint or question, get a professional, empathetic response tailored to your brand voice.
Build response templates at scale
ChatGPTGenerate an entire library of templated responses for your top 50 ticket types, with variables for personalization.
Summarize long ticket threads
ChatGPT / ClaudeWhen a ticket has 15+ messages, AI summarizes the full context in 3 sentences so any agent can pick it up.
Auto-generate knowledge base articles
ChatGPT + Notion AITurn resolved support tickets into polished help center articles that reduce future ticket volume.
How it works
From zero to AI-powered in three simple steps.
Start your free trial
Get instant access to AI tutorials designed for customer service and support teams — from response drafting to knowledge base creation.
Learn support-specific skills
Follow step-by-step tutorials on using ChatGPT and Claude to draft responses, build templates, and manage customer communication at scale.
Deliver faster, better support
Apply AI to your support workflow — respond to tickets in seconds, maintain quality at scale, and build self-service resources effortlessly.
Is this for you?
You manage a support team handling high ticket volumes
Your response times are slower than you'd like
You write the same types of replies dozens of times per day
You need to build or update a knowledge base but don't have time
You want to scale support quality without scaling headcount
Your learning path
Hand-picked tutorials from our catalog of 300+ step-by-step AI courses.
What our learners say
“Our average response time dropped from 4 hours to 45 minutes after our team completed these tutorials. The quality actually improved too.”
Katie Brennan
Support Manager, CloudScale SaaS
“We built a complete knowledge base of 200+ articles using ChatGPT in two weeks. That project had been on our roadmap for a year.”
Marcus Liu
CS Director, Nexus Payments
“The tone matching tutorial was incredible. AI now drafts in our brand voice and my team just reviews and sends. We handle 2x the tickets.”
Danielle Moreau
Support Team Lead, HealthBridge
The results speak for themselves
40%
faster first-response times and 25% higher customer satisfaction scores with AI-assisted support.
Based on AI Academy learner outcomes
40% faster response times. Your trial is free.
Support teams using AI tools see 40% faster response times and 25% higher CSAT scores. Start your 14-day free trial and transform your support operation.
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