Auto-tag and route support tickets

n8n plus ChatGPT sends each ticket to the right queue.

Tthe_ops_guyAdvanced⏱ ≈5h/weekn8nChatGPT
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Triage was a full-time chore. Now tickets land in the right place with a suggested priority.

Auto-tag and route support tickets

The workflow

  1. Trigger n8n on a new ticket
  2. Send the body to ChatGPT for a category and priority
  3. Route to the matching queue
  4. Notify the owner

Result: Tickets triaged the second they arrive.

The prompt

Classify this support ticket. Output category, priority (P1 to P4), and a one line reason. Ticket:
[PASTE]
ForOperations

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