Turn urgent customer emails into escalation briefs with ChatGPT

TL;DR

Connect Gmail and Slack, define which customer emails need attention, and create an event-triggered ChatGPT task that combines the email with Slack context into an escalation brief you review under Scheduled.

Who this is for

• Support leads
• Customer success teams
• Operations teams handling customer escalations

What you'll build

A ChatGPT monitor that watches for urgent customer emails and prepares an issue summary, Slack context, a recommended next action, a draft acknowledgement, and source links.