30 Claude Prompts Built for Hotel and Hospitality Teams

You are a general manager at a hotel handling online reputation. <context> The property received a 2-star review citing slow check-in and a dirty bathroom. You need a public response and an internal note for the team. </context> <inputs> - Property name: [e.g. Cedar Ridge Inn] - Review platform and star rating: [e.g. Google, 2 stars] - Full review text: [paste the review] - What's been fixed or is being fixed: [e.g. added a mid-shift housekeeping inspection] - Manager name: [e.g. Dana Reyes] </inputs> <task> Write a public response that names the specific complaints, states what was done or will be done, and invites the guest to return. Also write a short internal note listing the operational fix needed. </task> <constraints> - No defensiveness and no blaming the guest. - Public reply under 120 words. - Keep the internal note in a clearly separate, labeled section. </constraints> <format> Two labeled sections: "Public Response" and "Internal Follow-Up Note". </format>

You are a guest relations manager at a hotel. <context> The property receives many 5-star reviews and wants varied replies so responses don't look copy-pasted across the listing. </context> <inputs> - Property name: [e.g. Cedar Ridge Inn] - Review excerpt 1: [paste] - Review excerpt 2: [paste] - Review excerpt 3: [paste] - Staff members named in the reviews, if any: [e.g. front desk agent Maria] </inputs> <task> Write one tailored reply per excerpt that references a specific detail from that review, plus one generic fallback reply for reviews with no specific detail to reference. </task> <constraints> - Each reply under 60 words. - Vary the sentence structure and opening line across all 4 replies. - Name any staff member mentioned in the review. </constraints> <format> A numbered list of 4 replies matching the 3 excerpts plus the fallback. </format>

You are a marketing manager at a hotel. <context> You want a 2-touch sequence, email then SMS, sent after checkout to increase review volume without annoying guests. </context> <inputs> - Property name: [e.g. Cedar Ridge Inn] - Timing: [e.g. email on day 1, SMS on day 4 if no review yet] - Review platform link: [e.g. g.page/cedar-ridge-inn/review] - Guest first name field: [e.g. {{first_name}}] - Brand tone: [e.g. warm, concise] </inputs> <task> Write both messages in the sequence: the email sent on day 1 and the short SMS sent later, only intended for guests who haven't reviewed yet. </task> <constraints> - SMS under 300 characters. - Email under 100 words. - Do not repeat the same phrasing between the two messages. - Include only one review link per message. </constraints> <format> Two labeled messages: "Email (Day 1)" and "SMS (Day 4)". </format>

You are a general manager preparing an ownership report. <context> Ownership wants a one-page monthly summary of review trends across all platforms. </context> <inputs> - Property name: [e.g. Cedar Ridge Inn] - Month: [e.g. July 2026] - Total reviews received and average rating: [e.g. 34 reviews, 4.3 average] - Prior month's average rating: [e.g. 4.1] - 5 paraphrased review comments, mixed themes: [paste] </inputs> <task> Produce a one-page report covering the rating trend versus last month, the top 3 praised themes, the top 3 complaint themes, and 2 recommended operational actions. </task> <constraints> - Use only the numbers provided, do not invent statistics. - Keep recommendations specific and tied to the themes surfaced. </constraints> <format> A structured one-page report with clear headers, ready to paste into a slide or email to ownership. </format>

You are a revenue manager updating third-party listings. <context> The Booking.com and Expedia listing description is outdated and doesn't reflect current amenities or target the right guest type. </context> <inputs> - Property name and type: [e.g. Cedar Ridge Inn, boutique hotel] - Number of rooms: [e.g. 42] - Key amenities: [e.g. rooftop bar, free parking, pet-friendly, EV chargers] - Nearby landmarks: [e.g. 5 min walk to the river walk] - Target guest type: [e.g. couples and business travelers] - Current description, if available: [paste] </inputs> <task> Rewrite the OTA listing description to lead with the strongest amenity for the target guest type, then list the remaining amenities in scannable groups. </task> <constraints> - 150 to 200 words. - No unverifiable superlatives such as "best in town". - Only mention amenities actually listed in the inputs. </constraints> <format> A single ready-to-paste OTA description block. </format>

You are a front office manager training new hires. <context> New front desk hires need a consistent check-in script covering ID verification, payment, and room orientation. </context> <inputs> - Property name: [e.g. Cedar Ridge Inn] - Required check-in documents: [e.g. photo ID, credit card matching name on reservation] - Payment or deposit policy: [e.g. $50 incidental hold] - Standard amenities to mention: [e.g. wifi password, breakfast 7 to 10 AM, pool hours] - Upsell to offer at check-in, if any: [e.g. room upgrade if available] </inputs> <task> Write a step-by-step check-in script with the exact lines to say at each step, from greeting through handing over the room key. </task> <constraints> - Explicitly cover the ID and payment verification steps. - Include one natural upsell line, not a hard sell. - Keep the language conversational, not robotic. </constraints> <format> A numbered script with step labels: Greeting, Verification, Payment, Orientation, Close. </format>

You are a concierge at a hotel building a guest handout. <context> Guests ask the same 10 questions about the neighborhood. You want a one-page guide staff can hand out or send digitally. </context> <inputs> - Property name and neighborhood: [e.g. Cedar Ridge Inn, Riverside District] - 5 to 8 nearby restaurants or attractions with walk or drive time: [list] - Best coffee spot: [e.g. Blue Kettle Coffee, 3 min walk] - Nearest pharmacy: [e.g. Riverside Pharmacy, 5 min walk] - One insider tip only locals would know: [e.g. the farmers market moves indoors after October] </inputs> <task> Produce a one-page neighborhood guide organized by category: Eat, See and Do, Essentials, and one Insider Tip. </task> <constraints> - Use only the four category headers listed. - Keep each entry to a single line with the walk or drive time included. - No filler descriptions, just the practical facts. </constraints> <format> A one-page guide with clear section headers, ready to print or convert to a PDF. </format>

You are a front office director documenting a service standard. <context> The property wants a documented SOP for handling top-tier loyalty guest arrivals consistently across every shift. </context> <inputs> - Property name: [e.g. Cedar Ridge Inn] - Loyalty tier defined as VIP: [e.g. Platinum members] - Standard VIP amenities: [e.g. room upgrade if available, welcome amenity, expedited check-in] - Who to notify on arrival: [e.g. front office manager and housekeeping supervisor] </inputs> <task> Write a step-by-step SOP covering pre-arrival flagging, the amenities to prepare, who greets the guest, and how to log the interaction afterward. </task> <constraints> - Present it as a numbered checklist usable by any shift. - Name the specific role responsible for each step. - Keep each step to a single line. </constraints> <format> A numbered SOP checklist with a role column. </format>

You are a front office manager handling an overbooked night. <context> The property is overbooked tonight and must relocate ("walk") a guest to a partner hotel. Front desk needs a script and a way to log it. </context> <inputs> - Property name: [e.g. Cedar Ridge Inn] - Partner hotel name and distance: [e.g. Riverside Suites, 0.4 miles] - Compensation being offered: [e.g. paid taxi, rate difference covered, one night comped at return, loyalty points] - Guest's original room type: [e.g. King Suite] </inputs> <task> Write the exact script front desk should use to inform the guest, explain the compensation, and arrange transport, plus a short internal log to record the walk. </task> <constraints> - State the compensation before the guest has to ask for it. - Apologetic tone without over-apologizing. - Internal log limited to 5 fields. </constraints> <format> Two parts: "Guest Script" and "Internal Walk Log Template" (5 fields). </format>

You are a front office supervisor standardizing guest-facing policy language. <context> Front desk needs consistent language for handling late checkout requests and no-show reservations. </context> <inputs> - Property name: [e.g. Cedar Ridge Inn] - Standard checkout time: [e.g. 11:00 AM] - Late checkout fee or policy: [e.g. free until 1 PM if occupancy allows, $25 after] - No-show charge policy: [e.g. one night charged to the card on file] </inputs> <task> Write two short scripts: one for approving or declining a late checkout request depending on occupancy, and one for informing a guest of a no-show charge. </task> <constraints> - Give staff a clear if/then rule for approving late checkout based on occupancy. - No-show script must state the policy plainly and offer one way to dispute it. </constraints> <format> Two labeled scripts: "Late Checkout" and "No-Show Charge". </format>

You are a housekeeping director standardizing quality control. <context> You need a standardized room inspection checklist for housekeeping supervisors to sign off on before a room is marked ready. </context> <inputs> - Property name: [e.g. Cedar Ridge Inn] - Room type being inspected: [e.g. King Suite] - Number of checklist items wanted: [e.g. 15] - Property-specific standards: [e.g. towels folded in thirds, welcome amenity on the desk] </inputs> <task> Produce a room-by-room inspection checklist covering bathroom, bedroom, amenities, and safety items, with a pass/fail column. </task> <constraints> - Group items by room area. - Include a supervisor sign-off line at the bottom. - Keep each item a single checkable action. </constraints> <format> A checklist table with columns: Item, Area, Pass/Fail. </format>

You are a front office manager ensuring shift continuity. <context> Front desk shifts need a consistent handover so the next shift knows about pending issues, VIP arrivals, and open guest requests. </context> <inputs> - Property name: [e.g. Cedar Ridge Inn] - Shift date, outgoing and incoming staff: [e.g. Aug 11, outgoing Maria, incoming Tom] - Open guest issues: [e.g. room 214 AC ticket open, follow up by 6 PM] - VIPs or groups arriving next shift: [e.g. Platinum member arriving 4 PM] - Maintenance or housekeeping flags: [e.g. elevator 2 out of service] </inputs> <task> Produce a filled-out sample shift handover log using the information given, followed by a reusable blank template. </task> <constraints> - Keep sections in a fixed order: Open Issues, Arrivals, Maintenance Flags, Notes. - Sample must use only the data given, no invented guest names. </constraints> <format> A filled sample log followed by a blank reusable template, both in table form. </format>

You are a front office trainer planning a new hire's first week. <context> A new front desk agent starts Monday and needs a first-week onboarding guide covering systems, policies, and a shadowing schedule. </context> <inputs> - Property name: [e.g. Cedar Ridge Inn] - PMS or software used: [e.g. Cloudbeds] - Key policies to cover: [e.g. cancellation policy, ID and payment verification, pet policy] - Trainer name and shadowing length: [e.g. Dana Reyes, 3 days] </inputs> <task> Produce a day-by-day first-week onboarding plan covering systems training, policy review, and a shadowing schedule with the named trainer. </task> <constraints> - Structure by day, from Day 1 through the end of shadowing. - Name concrete tasks per day, not vague goals. - Include an end-of-week readiness checklist. </constraints> <format> A day-by-day onboarding plan table plus an end-of-week readiness checklist. </format>

You are a training manager building a practice scenario. <context> You want a roleplay script trainers can use to practice service recovery with new staff, based on a common complaint scenario. </context> <inputs> - Property name: [e.g. Cedar Ridge Inn] - Complaint scenario: [e.g. guest complains about noise from the room next door] - Trainee's role being trained: [e.g. front desk agent] - Authorized resolution options: [e.g. room move, noise warning to the other room, small credit] </inputs> <task> Write a two-person roleplay script, guest and staff member, that walks through the complaint, the staff response, and the resolution, plus 3 debrief questions for the trainer. </task> <constraints> - The staff character may only offer resolutions from the authorized list. - Keep the roleplay under 300 words. - Debrief questions must be open-ended, not yes/no. </constraints> <format> A labeled roleplay script (Guest / Staff turns) followed by 3 debrief questions. </format>

You are a hotel operations manager preparing a safety reference. <context> You need a one-page reference staff can keep at the front desk for common emergencies: medical, fire alarm, and severe weather. </context> <inputs> - Property name: [e.g. Cedar Ridge Inn] - Local emergency number: [e.g. 911] - Nearest hospital or urgent care: [e.g. Riverside General, 1.2 miles] - Fire alarm assembly point: [e.g. north parking lot] - Severe weather shelter location: [e.g. lower level conference room] - Manager on-call contact method: [e.g. call the on-call cell listed at the front desk] </inputs> <task> Produce a one-page reference sheet listing what to do first for each emergency type, who to call, and where to direct guests. </task> <constraints> - Organize by emergency type as separate short sections. - The first action listed must always be the immediate safety step. - Keep the language plain and direct. </constraints> <format> A one-page reference sheet with a section per emergency type. </format>

You are a revenue manager building seasonal packages. <context> The property wants 3 seasonal packages described for the website and OTA channels. </context> <inputs> - Property name and season: [e.g. Cedar Ridge Inn, fall] - 3 package themes: [e.g. romance, family, wellness] - What's included in each: [e.g. romance: late checkout, bottle of wine, couples spa credit] - Price point for each: [e.g. romance $259/night] </inputs> <task> Write a short, sellable description for each of the 3 packages, naming the specific inclusions and the price. </task> <constraints> - Each description under 60 words. - Lead with the guest benefit, not the inclusion list. - State the price once per package. </constraints> <format> Three labeled package descriptions, one per theme. </format>

You are a brand marketing manager launching a loyalty update. <context> The property or brand is launching or renaming a loyalty tier and needs announcement copy for email and in-stay signage. </context> <inputs> - Program name: [e.g. Cedar Rewards] - Tier name and benefits: [e.g. Platinum: free breakfast, late checkout, room upgrade when available] - Qualification threshold: [e.g. 10 nights or $2,000 spend per year] - Launch date: [e.g. Sept 1] </inputs> <task> Write an email announcement to current members and a short in-room signage version of the same announcement. </task> <constraints> - Email under 150 words. - Signage version under 40 words. - Both must state the qualification threshold plainly. </constraints> <format> Two labeled outputs: "Member Email" and "In-Room Signage Copy". </format>

You are a revenue manager justifying a pricing decision. <context> You're raising rates for an upcoming high-demand weekend and need to justify it internally to the GM or ownership. </context> <inputs> - Property name and dates affected: [e.g. Cedar Ridge Inn, Sept 12-14] - Current rate and proposed new rate: [e.g. $189 to $229] - Demand driver: [e.g. citywide marathon, hotel already at 70% booked] - Comp set rates, if known: [e.g. nearby properties at $245-260] </inputs> <task> Write a short internal memo justifying the rate change using the demand data given, with a recommended date to review and reassess. </task> <constraints> - Use only the figures provided, do not invent comp set data. - Keep the memo under 200 words. - State the recommendation in the first line. </constraints> <format> A one-page internal memo with a clear recommendation line at the top. </format>

You are a front office manager building upsell scripts. <context> Front desk and housekeeping need short, natural upsell lines for paid amenities offered at check-in or during the stay. </context> <inputs> - Property name: [e.g. Cedar Ridge Inn] - Paid amenities with prices: [e.g. breakfast $18, parking $25/night, late checkout $25, spa credit $40] - Moment each is offered: [e.g. breakfast and parking at check-in, late checkout on the in-room card] </inputs> <task> Write one natural upsell line per amenity, tagged with the moment it should be used. </task> <constraints> - Each line under 25 words. - No pressure language. - State the price in every line. </constraints> <format> A table with columns: Amenity, Moment, Upsell Line. </format>

You are a digital marketing manager reducing OTA dependency. <context> The property wants to win guests back from OTAs by incentivizing direct bookings for their next stay. </context> <inputs> - Property name: [e.g. Cedar Ridge Inn] - Incentive being offered: [e.g. 10% off, free breakfast, double loyalty points] - Audience: [e.g. past guests from the last 12 months] - Expiration window: [e.g. book by Sept 30 for stays through Dec 31] </inputs> <task> Write a 2-email series: the first announcing the incentive, the second a reminder shortly before it expires. </task> <constraints> - State the exact incentive and expiration date in both emails. - The reminder must reference the limited time honestly, without fake urgency. - Each email under 120 words. </constraints> <format> Two labeled emails: "Email 1: Announcement" and "Email 2: Reminder". </format>

You are a local marketing coordinator for a hotel. <context> The property's Google Business Profile has outdated photos and no recent posts, which is hurting local search visibility against nearby competitors. </context> <inputs> - Property name: [e.g. Cedar Ridge Inn] - Updated amenities or recent renovation: [e.g. new rooftop bar opened in June] - Current hours: [e.g. front desk 24/7, bar 4-11 PM] - One seasonal note: [e.g. pool open through October] - GBP category: [e.g. Hotel] </inputs> <task> Write an updated business description, one weekly GBP post announcing the seasonal note, and one sample Q&A entry answering a common guest question. </task> <constraints> - Business description must stay under 750 characters. - No repeated keyword stuffing. - The post must include exactly one call to action. </constraints> <format> Three labeled blocks: "Business Description", "Weekly Post", and "Sample Q&A Entry". </format>

You are a social media coordinator for a hotel. <context> You're scheduling a week of Instagram posts and need 5 varied captions for 5 different property features already photographed. </context> <inputs> - Property name: [e.g. Cedar Ridge Inn] - 5 features to caption: [e.g. rooftop bar at sunset, pool, room interior, breakfast spread, pet-friendly policy] - Brand voice: [e.g. warm, a little playful] - Hashtag set: [e.g. #CedarRidgeInn #BoutiqueHotel #CityName] </inputs> <task> Write one caption per feature, matched to the photo it's paired with, each ending with the given hashtag set. </task> <constraints> - Each caption 2 to 3 sentences. - No more than 8 hashtags per caption. - Vary the opening line across all 5, no repeated sentence structure. </constraints> <format> A numbered list of 5 captions, one per feature. </format>

You are a general manager pitching a nearby business for cross-promotion. <context> The property wants to partner with a nearby business to send guests both ways and share marketing costs. </context> <inputs> - Property name: [e.g. Cedar Ridge Inn] - Partner business name and type: [e.g. Riverside Kayak Tours] - Proposed idea: [e.g. guest discount card for tours, joint Instagram giveaway] - Desired next step: [e.g. 15-minute call next week] - Sender name and title: [e.g. Dana Reyes, General Manager] </inputs> <task> Write a short outreach email proposing the specific partnership idea and asking for the named next step. </task> <constraints> - Under 150 words. - One specific ask only, not a vague "let's collaborate" close. - Reference the idea concretely, not just "cross-promotion". </constraints> <format> Subject line plus the full email body. </format>

You are a content marketer for a hotel website. <context> You want a short blog post for the property website that helps with local search and gives arriving guests something genuinely useful to plan around. </context> <inputs> - Property name: [e.g. Cedar Ridge Inn] - Season or month: [e.g. October] - City or neighborhood: [e.g. Riverside District] - 4 to 5 seasonal activities or events with dates: [list] - Target reader: [e.g. weekend visitors] </inputs> <task> Write a blog post with an intro, one short section per activity using only the activities and dates given, and a closing paragraph mentioning the property as a convenient home base. </task> <constraints> - 400 to 600 words. - Do not invent events or dates beyond what's given. - Mention the property by name only in the intro and closing, not in every section. </constraints> <format> A blog post with a title and a subheading per activity. </format>

You are a marketing manager announcing a new amenity to local media. <context> The property just finished a renovation or added a new amenity and wants a short press release to send to local outlets. </context> <inputs> - Property name: [e.g. Cedar Ridge Inn] - New amenity or renovation: [e.g. new rooftop bar, The Overlook] - Opening date: [e.g. June 15] - Quote source, name and title: [e.g. Dana Reyes, General Manager] - Local media contact info: [e.g. [email protected]] </inputs> <task> Write a press release with a headline, a dateline, a body that includes one direct quote from the named source, and a short boilerplate paragraph about the property. </task> <constraints> - Under 300 words. - Use a standard AP-style dateline. - The quote must be attributed to the named person only. - No unverifiable superlative claims such as "the city's best rooftop bar". </constraints> <format> A press release with headline, dateline, body, boilerplate, and a media contact line. </format>