20 ChatGPT Prompts for Hotels
Run your front desk, marketing, and guest inbox with less busywork. Paste your property details into the [brackets] and get booking copy, guest replies, and review responses in seconds. Written for the owner or general manager, not a marketing agency.
In short: This page contains 20 copy-paste ready prompts, organized into 5 categories with a description and pro tip for each. The first 5 prompts are free instantly, no signup needed. Hand-curated and tested by the AI Academy team.
Direct Bookings and Revenue
4 promptsBook Direct Offer
1/20✨ What it does
This prompt writes a short web banner and a 3-email sequence that convinces guests to book on the [your hotel name] site instead of [OTA like Booking.com or Expedia], using perks [free breakfast, late checkout, best rate guarantee]. Add your real perks, then put the banner live and schedule the emails.
Write a short web banner and a 3-email sequence that convinces guests to book directly on [your hotel name] website instead of [OTA like Booking.com or Expedia]. Our direct perks are [free breakfast, late checkout, best rate guarantee]. Keep the tone warm and confident, and end each email with a clear button label.
Pro tip: Lead with the one perk guests actually care about most.
Package Builder
2/20✨ What it does
This prompt creates 3 stay packages for [your hotel name] in [your city] aimed at [couples, families, business travelers], each with a name, inclusions, a price around [your average nightly rate], and one line of website copy. Pick the package you can actually deliver, then add it to the booking page.
Create 3 stay packages for [your hotel name] in [your city] aimed at [couples, families, business travelers]. For each, give a name, what is included, a suggested price around [your average nightly rate], and one sentence of website copy that makes it feel worth it.
Pro tip: Bundle a low-cost extra like parking to raise the perceived value.
Low Season Filler
3/20✨ What it does
This prompt suggests 5 promotions to fill low occupancy during [dates or months] at [your hotel name] without gutting the rate, plus a headline and one line of copy for each, aimed at [describe them]. Choose two promotions you can run now, then post the headlines on your site.
We have low occupancy during [dates or months] at [your hotel name]. Suggest 5 promotions to fill rooms without gutting our rate, plus a headline and one line of copy for each. Our guests are mostly [describe them].
Pro tip: Add a minimum-stay rule so discounts do not attract one-nighters.
Upsell at Booking
4/20✨ What it does
This prompt lists 8 add-ons for guests at [your hotel name] between booking and arrival, each with a one-line upsell message and a fair price given your [rate level]. Pick three you can fulfill, then send the matching line before they arrive.
List 8 add-ons we could offer guests at [your hotel name] between booking and arrival, such as room upgrades, early check-in, or a bottle on arrival. For each, write a one-line upsell message and a fair price given our [rate level].
Pro tip: Send upsell offers 3 days before check-in, when excitement is high.
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Guest Communication
4 promptsPre-Arrival Email
5/20✨ What it does
This prompt writes a friendly pre-arrival email under 150 words for [the guest] arriving at [your hotel name] on [date], with check-in time, directions from [nearest airport or station], parking, and a request invite. Add the real times and map link, then mail it two days before arrival.
Write a friendly pre-arrival email for a guest named [the guest] arriving at [your hotel name] on [date]. Include check-in time, directions from [nearest airport or station], parking info, and an invitation to reply with any special requests. Keep it under 150 words.
Pro tip: Include one local tip so the email feels personal, not automated.
Inquiry Reply
6/20✨ What it does
This prompt writes an on-brand reply for [your hotel name] to [paste their question about availability, pets, amenities, or location], answering clearly and nudging them to book in a [warm and professional] tone. Paste the question, then answer the same hour.
A guest asked: [paste their question about availability, pets, amenities, or location]. Write a helpful, on-brand reply for [your hotel name] that answers clearly and gently nudges them to book. Match this tone: [warm and professional].
Pro tip: Always close with an availability line to keep momentum.
Special Request Handling
7/20✨ What it does
This prompt writes a reply from [your hotel name] to a guest request such as [early check-in, a specific room, a celebration setup], confirming what you can do and setting honest limits. Edit any promise you cannot keep, then reply before they arrive.
A guest requested [early check-in, a specific room, a celebration setup]. Write a reply from [your hotel name] that confirms what we can do, sets honest expectations on what we cannot promise, and keeps them excited about their stay.
Pro tip: Offer an alternative whenever you have to say no.
Post-Stay Thank You
8/20✨ What it does
This prompt writes a warm thank-you email after checkout from [your hotel name], with a returning-guest perk of [your offer] and a review ask on [Google or TripAdvisor]. Mail it the day they leave, then drop in the real perk and review link.
Write a warm thank-you email to send after a guest checks out of [your hotel name]. Thank them, invite them to book their next stay with a returning-guest perk of [your offer], and ask them to leave a review on [Google or TripAdvisor].
Pro tip: Send it within 24 hours while the stay is still fresh.
Reviews and Reputation
4 prompts5-Star Reply
9/20✨ What it does
This prompt writes 3 short, non-repetitive replies to a 5-star review that mentioned [what the guest praised] at [your hotel name], thanking them specifically and inviting them back. Use a different reply on each review, then invite them to book again.
Write 3 short, non-repetitive replies to a 5-star review that mentioned [what the guest praised] at [your hotel name]. Sound like a real person, thank them specifically, and invite them back.
Pro tip: Never use the same reply twice on your Google profile.
Negative Review Response
10/20✨ What it does
This prompt writes a calm public reply for [your hotel name] to a [2 or 3 star] review, taking ownership and offering to make it right offline. Post that reply, then follow up privately the same day.
A guest left a [2 or 3 star] review about [the complaint, e.g. noise, slow check-in]. Write a calm, professional public reply for [your hotel name] that takes ownership, does not make excuses, and offers to make it right offline.
Pro tip: Reply within 48 hours so it reads as attentive, not defensive.
Review Request
11/20✨ What it does
This prompt writes a short text and email asking a happy guest to leave a Google review for [your hotel name], mentioning it takes 30 seconds, with a spot for [your review link]. Drop the link in, then text them the morning after checkout.
Write a short text message and email asking a happy guest to leave a Google review for [your hotel name]. Make it feel effortless, mention it takes 30 seconds, and include a spot for [your review link].
Pro tip: Ask only guests who already told you they had a great stay.
Review Theme Finder
12/20✨ What it does
This prompt groups your last [number] guest reviews from [paste reviews] into themes, names the top 3 loves and top 3 complaints, and suggests one fix for each complaint. Paste the reviews in, then pick one complaint to fix this week.
Here are our last [number] guest reviews: [paste reviews]. Group the feedback into recurring themes, tell me the top 3 things guests love and the top 3 complaints, and suggest one fix for each complaint.
Pro tip: Run this monthly to catch problems before they spread.
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Local Marketing and Google
4 promptsGoogle Profile Post
13/20✨ What it does
This prompt writes 4 Google Business Profile posts for [your hotel name] in [your city]: a seasonal offer, a local event, an amenity, and a guest testimonial, each under 60 words with a CTA. Publish one this week, then rotate the rest so the listing stays fresh.
Write 4 Google Business Profile posts for [your hotel name] in [your city]: one for a seasonal offer, one for a local event, one highlighting an amenity, and one guest testimonial. Keep each under 60 words with a clear call to action.
Pro tip: Post at least weekly so your profile stays fresh in search.
Local Area Guide
14/20✨ What it does
This prompt creates a one-page local guide for guests at [your hotel name] in [your city], with coffee, dinner, a walk, and a hidden gem within [walking distance or a short drive]. Print it for the rooms, then update any spot that has closed.
Create a one-page local guide for guests at [your hotel name] in [your city]. Include the best coffee, dinner, a walk, and a hidden gem, all within [walking distance or a short drive]. Warm, specific, and genuinely useful.
Pro tip: Add it to confirmation emails to boost your perceived value.
Event Season Pitch
15/20✨ What it does
This prompt writes a landing-page section and a short ad for [your hotel name] aimed at people attending a [conference, festival, wedding season] in [your city] on [dates], mentioning distance from [the venue]. Publish both before the event, then boost the ad to attendees.
There is a [conference, festival, wedding season] happening in [your city] on [dates]. Write a landing-page section and a short ad for [your hotel name] that targets people attending it, mentioning our distance from [the venue].
Pro tip: Set up the offer weeks early so it ranks before searches spike.
Listing Description
16/20✨ What it does
This prompt writes an OTA and website description for [your hotel name], a [property type] in [your city] with [key features and room count], highlighting what makes you different. Paste it on your site and listings, then trim any line that could be any hotel.
Write an OTA and website description for [your hotel name], a [property type] in [your city] with [key features and room count]. Highlight what makes us different from nearby hotels, and keep it scannable with short lines.
Pro tip: Front-load the one detail that wins the click, like the view or location.
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